FAQ

How does Boutique Concierge work?

Call our office at 323-630-5787:

  • We will evaluate your needs and suggest the package that is best suited for what you want to get accomplished
  • You will receive a Client Agreement along with a Credit Card Authorization. Both must be signed and returned within a minimum of 3 days before the start of your services
  • Forget about it, do whatever makes you happy, and relax. You are in the best hands!
Must I hire the services I need from the same category, or I can mix from different ones?

You are welcome to choose any services you need from any of the categories.

What if I need a service that is not listed on your website?

We will be happy to discuss it with you and make it happen

How do you charge for your services?

You have two options:

  • Non-Recurring Services: services are charged by the hour
  • Monthly Recurring Services: services are offered in 8, 15 and 25-hour monthly packages. Please go to the tab Fees under the Menu bar for detailed information
Can I hire your services for one hour?

There will be a minimum charge of two hours per day at the applicable hourly rate.

Can I hire your services with one-day notice?

We will do our best to accommodate last minute requests.

However note that a reservation with a minimum of 3 days is required before the start of the service, so we can get the agreement signed and the services charged within the deadline

Is it okay if I exceed the hours in my package?

Yes, you may add additional hours to any of the packages as needed. Such hours will be charged at the same rate as the current package of your agreement.

What happens if I do not use all the hours in the package I hired?

Unused hours may be rolled over on a one-time basis to the following month.

Is there a long-term commitment if I hire a package?

No, you can cancel at anytime. In order to avoid penalties, you must cancel with a minimum of 3 days before the monthly service begins.

Can I change the type of services from one month to the other?

Yes. Inform Boutique Concierge in advance so we can accommodate your needs, and email you confirmation of the changes

How are the monthly hours in my package distributed throughout the month?

You may use the hours at your convenience at any time in the month following purchase pursuant to reasonable and customary coordination of tasks and schedules, and approval by Boutique Concierge via email

When is payment due?

Payments are processed 3 business days before the service is performed

How do you handle advanced purchases?

You have two options:

  • Provide Boutique Concierge with a credit card or cash in advance
  • Opt to have Concierge advance costs, and you will be charged a 5% convenience fee

Reimbursement of expenses shall be made upon presentation of invoice.

.

What are your methods of payment?

We accept all credit and debit cards and company checks

What is your cancellation and refund policy?
  • Non-Recurring Services: we require a minimum of 24 hours in advance for a full refund. In the event the request to cancel is less than 24 hours before the start of the services, a $150 fee will be deducted from your refund
  • Recurring Services: we require a minimum of 48 hours in advance for a full refund. There will be a penalty of $150 if your request arrives less than 48 hours from the beginning of the service. Money will not be refunded once the monthly services have begun
Which areas of Los Angeles (California) do you serve?
  • North to South: Universal City to Culver City (including Studio City, Hollywood Hills, Los Feliz, West Hollywood, Hollywood, and Miracle Mile)
  • West to East: Pacific Palisades to Silverlake (including Santa Monica, Venice, Brentwood, Westwood, Century City, Beverly Hills, The Grove and Downtown)

 

Further locations may be considered, and will be subject to a $50 fee each way

How do I subscribe to your newsletter?

Scroll down to the bottom of any of the pages and click “Subscribe to our newsletter”

Are you insured?

Yes, we are insured and bonded. Furthermore we have a Non-Disclosure Agreement. We value your privacy and are extremely discrete

faq blue graphic
How does Boutique Concierge work?

Call our office at 323-630-5787:

  • We evaluate your needs and suggest the package that is better suited for what you want to get accomplished
  • You receive a Client Agreement along with a Credit Card Authorization. Both must be signed and returned with a minimum of 3 days before the start of your services
  • Forget about it, and go and do whatever makes you happy and relax. You are in the best hands!
Must I hire the services I need from the same category, or I can mix from different ones?

You are welcome to choose any services you need from any of the categories.

What if I need a service that is not listed on your website?

We will be happy to discuss it with you and help as long as it is within our reach.

How do you charge for your services?

We have two options:

  • Non-Recurring Services: services are charged by the hour
  • Monthly Recurring Services: services are offered in 8, 15 and 25-hour packages. Please go to the tab Fees under the Menu bar for detailed information
Can I hire your services for one hour?

There will be a minimum charge of two hours per day at the applicable hourly rate.

Can I hire your services with one-day notice?

We will do our best to accommodate last minute requests.

Is it okay if I exceed the hours in my package?

Yes, you may add additional hours to any of the packages as needed. Such hours will be charged at the same rate as the current package of your agreement.

What happens if I do not use all the hours in the package I hired?

Unused hours may be rolled over on a one-time basis to the following month.

Is there a long-term commitment if I hire a package?

No, you can cancel at anytime. In order to avoid penalties, you must cancel with a minimum of three days before the monthly service begins.

Can I change the type of services from one month to the other?

Yes, you can. Inform Boutique Concierge in advance so we can accommodate your needs.

How are the monthly hours in my package distributed throughout the month?

You may use the hours at your convenience at any time in the month following purchase pursuant to reasonable and customary coordination of tasks and schedules and approval by Boutique Concierge.

When is payment due?

Payments are processed three business days before the service is performed

How do you handle advanced purchases?

You have two options:

  • Provide Boutique Concierge with a credit card or cash in advance
  • Opt to have Concierge advance costs up to $500/day, and you will be charged a 5% convenience fee

Reimbursement of expenses shall be made upon presentation of invoice.

.

What is your cancellation and refund policy?
  • Non-Recurring Services: we require a minimum of 24 hours in advance for a full refund. In the event the request to cancel is less than 24 hours before the start of the services, we will deduct $150 fee from your refund.
  • Recurring Services: we require a minimum of 48 hours in advance for a full refund. Money will not be refunded once the monthly services have already begun to be performed.
Which areas of Los Angeles (California) do you serve?
  • North to South: Universal City to Culver City (including Studio City, Hollywood Hills, Los Feliz, West Hollywood, Hollywood, and Miracle Mile)
  • West to East: Pacific Palisades to Silverlake (including Santa Monica, Venice, Brentwood, Westwood, Century City, Beverly Hills, The Grove and Downtown)

 

Further locations may be considered, and will be subject to a $50 fee each way

How do I subscribe to your newsletter?

Scroll down to the bottom of any of the pages and click “Subscribe to our newsletter”

Are you insured?

Yes, we are insured and bonded. Furthermore we have a Non Disclosure Agreement. We understand about the importance of your privacy and about being extremely discrete.